Vape Coil social compliance audit FAQ

Support that answers the question

Vape Coil sits in a crowded price band, and the cheapest quote on the sheet is rarely the cheapest unit on your shelf. Everything below is built around reorder rate, defect rate and cash conversion rather than headline unit price.

For private label accounts we hold the artwork files and the approval record. Rebranding a line eighteen months later is then a file update instead of a redesign.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

How orders move from factory to shelf

Documentation travels with the goods: commercial invoice, packing list, and the certificate set for your market. We send a scanned copy before dispatch so your broker can clear the file in advance.

Damage in transit is nearly always a packing decision, not bad luck. Double-walled cartons, internal dividers and a drop-tested configuration cost a little more and save the argument at the other end.

How the price is actually built

We publish a realistic band of 0.57 to 2.33 per unit for standard configurations at 200 units. Below that band you are buying a lighter specification; above it you are paying for finish, packaging or a smaller run.

Custom printing raises the unit price and lowers the marketing cost. For online vape stores the break-even is usually reached on the second or third repeat order, not the first, so we quote both branded and neutral options.

• Document pack prepared per destination market
• Specification locked in writing before production starts
• Named account contact who has handled the product
• Cartons drop-tested and pallet-counted for clean freight
• Batch codes traceable from carton back to production date
• Standing reorder schedule with a fixed cut-off

Batch consistency and why it matters

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

We photograph the packing station during production for volume orders. It is a small thing, but it settles most arguments about what was actually in the carton before it was sealed.

Specification summary

We would rather lose an order at quotation stage than explain a mismatch after delivery, which is why the specification conversation comes before the price conversation.

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